IT Support (Level I/II)

Roles and Responsibilities:

• 4+ years of help desk technician/client services experience
• 2-3 + years of ServiceDesk plus for ticket resolution
• Responsible for providing support and troubleshoots software and hardware problems faced by users.
• Technicians must work together internally with IT staff members.
• Provide our users with an excellent user experience
• Install and configure computer hardware, operating systems, and applications
• Talk to users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documents and relevant reports
• Respond within agreed time limits to call-outs
• The role involves delivering an exemplary customer experience to our clients and end users by delivering key seamless operations.
• The successful candidate will be expected to drive efficiencies throughout the entire company through continued process improvements, process training, and change management.
• Process and validate invoices, keep track and chase payments, invoice query management, maintain historical records, analyze and prepare reports
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities.
• Not project work – just BAU

Required Skills:

• Good practical knowledge of MS-Applications, desktop/laptops (Windows / MAC), printers, WiFi, and network technology
• Mobile technology
• LAN & WAN Technologies
• Additional Knowledge required: Knowledge of Change Management Process.

• Mo.: +49 7195 7796997 |
• Mail: apply@eurocollab.com