Roles and Responsibilities:

• Racking and stacking of systems like servers in the Data Center
• Managing of decommissioning of IT equipment
• Assessment and solving of hardware failures
• SAN cabling and racking of related equipment etc.
• Server hardware and related software 3rd level support using e.g. CIMC, iDRAC, UCSM, Putty, KVM, Command, SNOW, …
• Test, analysis and supply of new server hardware and related software
• Escalation management to external suppliers for the area of server and memory hardware
• Handling and solving of incidents and problems of the Data Center monitoring systems like high temperature, battery failure of UPS, …
• Supplying training for access to Data Center facilities and issuing of master cards
• Accompanying of third-party access to the Data Center
• Preparing and signing the qualification of Data Centers and its reviews according to Boehringer Ingelheim SOPs
• Participation in Disaster Recovery Tests in Ingelheim, Biberach and Vienna including its preparation and taking care of onsite activities related to it. Disaster Recovery Tests normally take place once a year per site during the weekend.
• Responsible to make sure Data Center is in a proper state and fulfills the Data Center qualification requirements.

Mo.: +49 7195 7796997 | Mail: apply@eurocollab.com

Pflichten und Verantwortungen:

• Grundlegende Geräteverwaltung (Berichterstattung von fehlerhaften Geräten usw.),
  Telekommunikations -Laborausrüstung Management
  Solide Kenntnisse der Grundlagen für Elektrotechnik
  Rack Space -Zuordnung
  Power -Verkabelung, LAN -Verkabelung, Verkabelung für andere Technologien, HF -Verkabelung, optische Verkabelung, Patchen, Kennzeichnung aller Elemente und Klablen
  Rack -Montage, Entbindung und Wiederaufbau von Elementen
  N/W -Elemente abbauen
  Dokumentation (z. B. Vermögen, Verkabelung usw.)
  Management und Ausgabe von Bestandsnummern (CO# -Nummern)
  Geräteverwaltung

  Arbeitszeit – reguläre Arbeitszeiten, d. H. 8 bis 17 Uhr CET.

Qualifications:

• Sprache: Deutsch & Englisch
• Schön zu haben: EFK-Zertifikat

Mo.: +49 7195 7796997 | Mail: apply@eurocollab.com

Your responsibility:

Erfahrung in der Verkabelung / Montage verschiedener N/W-Elemente:

• Basic Device Management (Meldung von Fehlfunktionen von Geräten etc.) ,
• Verwaltung von Telekommunikationslaborgeräten
• Fundierte Kenntnisse in elektrotechnischen Grundlagen
• Rackplatzzuweisung
• Stromverkabelung, LAN-Verkabelung, Verkabelung für jede andere Technik, HF-Verkabelung, optische Verkabelung, Patching,
• Beschriftung aller Elemente und Verkabelungen
• Rack-Montage, -Demontage und -Wiederaufbau von Elementen
• Demontage von N/w Elementen
• Dokumentation (z. B. Assets, Verkabelung etc.)
• Verwaltung und Vergabe von Inventarnummern (CO#-Nummern)
• Geräteverwaltung

Arbeitszeiten – Reguläre Arbeitszeiten, d. h. 8:00 bis 17:00 Uhr MEZ.

Mo.: +49 7195 7796997 | Mail: apply@eurocollab.com

Roles and Responsibilities:

• Total 10-15 yrs. of experience working in Global IT Infra & Cloud Operations environment as a Data Center Operations Lead with strong Solution Architecting background.
• Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyze, and resolve problems effectively to meet established performance metrics. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
• Ability to manage UNIX: FreeBSD, Linux-related issues.
• Ensuring effective and efficient management of day-to-day 24×7 Data Center Operations. (Including industry-leading Cloud hosting like AWS, Azure, etc.)
• Play a key part in driving automation within Data Center and Cloud services through team members.
• Be passionate about the quality and quantity of services being provided by the Data Center Operations and Cloud support teams and continuously strive to improve our Customer Experience.
• In-depth knowledge of Windows administration, Linux/Unix, FreeBSD, Network and Storage systems
• Ability to build scripts
• Total IT experience 12-15 yrs., with minimum last 10 years in DC Operations.
• Ability to manage end-user computing-related issues
• Excellent communication skills; should be able to handle effective verbal and written communication at all levels including technical teams, SMEs, Cross Functional teams of different IT Infra, Cloud, Application Support areas, different vendors, service providers, key customer stakeholders of projects, and program, senior leadership members at CxO level.
• Extensive experience with legacy and modern DC architecture, Migration from On-prem to Cloud.
• Ability to manage BIND(DNS), Apache (HTTP + SSL), EXIM (SMTP), POP3d, ProFTP, Firewall, Load balancer &, etc.
• Good knowledge of FreeBSD routers, transparent ethernet bridge, differentiated Services, traffic counter, traffic shaper, and packet filtering.
• A solid understanding of routing and routing protocols (Policy routing and RIP/OSPF) and able to troubleshoot network connections/problems
• Ethernet, Fast Ethernet, HPNA, VPN/PPTP, PPP
• Strong MySQL, MSSQL MYDB knowledge

Your Profile:

• Must be fluent in German and English

Mo.: +49 7195 7796997 | Mail: apply@eurocollab.com

Roles and Responsibilities:

• 4+ years of help desk technician/client services experience
• 2-3 + years of ServiceDesk plus for ticket resolution
• Responsible for providing support and troubleshoots software and hardware problems faced by users.
• Technicians must work together internally with IT staff members.
• Provide our users with an excellent user experience
• Install and configure computer hardware, operating systems, and applications
• Talk to users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documents and relevant reports
• Respond within agreed time limits to call-outs
• The role involves delivering an exemplary customer experience to our clients and end users by delivering key seamless operations.
• The successful candidate will be expected to drive efficiencies throughout the entire company through continued process improvements, process training, and change management.
• Process and validate invoices, keep track and chase payments, invoice query management, maintain historical records, analyze and prepare reports
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities.
• Not project work – just BAU

Required Skills:

• Good practical knowledge of MS-Applications, desktop/laptops (Windows / MAC), printers, WiFi, and network technology
• Mobile technology
• LAN & WAN Technologies
• Additional Knowledge required: Knowledge of Change Management Process.

• Mo.: +49 7195 7796997 |
• Mail: apply@eurocollab.com